Assistance Matrix

Clear answers regarding custom textile care, jewelry maintenance protocols, and secure shipping logistics.

Each fine jewelry heirloom is manually verified and packaged within our studio. Standard secure courier lines take 3 to 5 operational business days for domestic shipments, while custom adjustments require a 14-day production window prior to dispatch.

Because our fulfillment cycle begins processing raw allocations immediately, alterations must be requested within 2 hours of receiving your digital receipt. Contact our telephone concierge directly for immediate intervention.

Our unbleached organic structures and raw linens retain their natural beauty best when dry cleaned or hand-washed in cold water using certified botanical soaps. Avoid machine tumbling; dry flat in shaded areas to protect fiber tension.

Yes, we offer complimentary annual maintenance assessment profiles for all 18k solid gold treasures purchased directly through our journal channels. Clients handle secure transit routing, while our goldsmith handles surface finishing.

We offer an open 14-day return window. Items must rest entirely in their uncompromised original packaging with security loops fully attached. Bespoke personal engravings and custom tailored patterns are final sale.

Unanswered logistics or sizing concerns?

Consult the Desk